Teravexa Privacy Policy

1. What personal information we collect

We may collect the following types of personal information:

1.1 Information you provide

• Account details: name, email address, password (stored securely), and profile details you choose to provide.
• Support communications: information you include when you contact us (for example, emails, feedback, troubleshooting information).
• User Content: information you submit into the Service, such as prompts, text, documents, HR materials, resumes/CVs, candidate details, marketing materials, images, audio, and video content.
• Business details (if applicable): company name, role, and team/member information if you use Teravexa for a business.

1.2 Payment information

Payments are processed by third-party payment processors. We typically receive limited information such as payment status, plan type, billing dates, and transaction identifiers. We generally do not store full card details (these are handled by payment providers).

1.3 Information collected automatically

• Usage data: pages viewed, features used, time spent, clicks, and interaction data.
• Device and log data: IP address, browser type, device identifiers, operating system, and diagnostic logs.
• Cookies and similar technologies: to help operate the Service and understand usage (see section 7).

2. How we collect personal information

We collect personal information:

• directly from you when you create an account, use forms/tools, upload content, or contact support;
• automatically through your use of the Service (for example, cookies and logs); and
• from our service providers where necessary to provide the Service (for example, payment confirmation).

3. Why we collect, use and disclose personal information

We collect, use and disclose personal information for purposes including:

• providing the Service (creating accounts, generating outputs, delivering features);
• processing subscriptions and billing;
• customer support and responding to enquiries;
• maintaining, securing and improving the Service (including analytics, debugging, service performance);
• preventing fraud, misuse, and prohibited content, and enforcing our Terms and Acceptable Use Policy;
• communications (service notices, billing notices, important updates);
• complying with legal obligations and responding to lawful requests; and
• business operations (such as audits, reporting, and internal administration).

4. AI features, outputs and your content

The Service may use AI systems and third-party providers to process your inputs and generate outputs. This may require us to transmit User Content (which may include personal information) to infrastructure and providers used to deliver the Service (for example, cloud hosting, AI processing, and video/image rendering).

We may use aggregated and/or de-identified information to understand usage patterns and improve the Service.

We do not aim to use your personal information to train general-purpose models unless you explicitly agree or it is clearly disclosed to you at the time.

5. Who we disclose personal information to

We may disclose personal information to:

• service providers who help us run the Service (for example, hosting, storage, analytics, email delivery, customer support, AI processing, video/image rendering);
• payment processors (to process payments and prevent fraud);
• professional advisers (lawyers, accountants) as needed;
• authorities and regulators where required by law; and
• a buyer or successor in a merger, acquisition, restructure or sale of assets (subject to confidentiality and lawful handling).

We require service providers to handle personal information in a manner consistent with this Policy and applicable law.

6. Overseas disclosure

Some service providers we use may store or process information outside Australia. Where we disclose personal information overseas, we take reasonable steps to ensure it is handled appropriately, consistent with this Policy and applicable privacy requirements.

7. Cookies and analytics

We may use cookies and similar technologies to:

• keep you signed in and maintain session security;
• remember preferences;
• measure traffic and usage; and
• improve the Service.

You can control cookies through your browser settings. Disabling cookies may affect how the Service functions.

8. Data security

We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification and disclosure, including technical and organisational safeguards. However, no method of transmission or storage is completely secure.

9. Data retention

We retain personal information only for as long as necessary to provide the Service, comply with legal obligations, resolve disputes, enforce our agreements, and for legitimate business purposes. We may retain backups for a limited period.

10. Access and correction

You may request access to, or correction of, personal information we hold about you by contacting us (see section 13). We may need to verify your identity. In some cases, we may lawfully refuse access or charge a reasonable fee for providing access, as permitted by law.

11. Marketing communications

We may send you service and account communications. Where we send marketing communications, you can opt out using the unsubscribe mechanism or by contacting us.

12. Children

The Service is not directed to children. If you are under 18, you may only use the Service with parent/guardian consent and supervision (as set out in our Terms).

13. Contact and complaints

For privacy questions, requests or complaints, contact us at:

Email: support@teravexa.com

We will respond within a reasonable time. If you are not satisfied, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC).

Related Policies

• Terms of Service
• Cookie Policy
• Third-Party Sub-processors
• Data Processing Addendum